Marketing Essentials for Contact Centre Managers
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre:
The marketing activities of your organisation, from TV advertising to national press and email campaigns, drives enquiries to the contact centre. This workshop will help you understand how you can be ready to support those campaigns.
The session is supported with relevant case studies, plus facilitated conversations with your peers to share ideas and best practices. If you’re new to marketing, or it’s time for a refresher, this course will take you through the principles of marketing you need to know in 2022.
Watch this video to learn what’s in store for this training: